Operations Manager

The New Lines Institute for Strategy and Policy is a nonprofit and nonpartisan think tank in Washington D.C., working to enhance U.S. foreign policy based on a deep understanding of the geopolitics of the different regions of the world and their value systems. The Institute’s portfolio of work covers a wide range of topics of interest to U.S. policy makers, the Institute’s primary audience.

The Institute is seeking an experienced Operations Manager to join its Operations team.  This person will maintain the Institute’s operational infrastructure and lead key administrative support functions. The Operations Manager will also assume ownership over the Institute’s operational policies and procedures and will lead the internal reporting function, including monthly, quarterly, and annual reporting to ensure that the Institute’s activities are aligned with its values, mission and priorities.

Duties and Responsibilities:

The Operations Manager will report to the Director of Operations and will have the following duties and responsibilities:

  • Work with unit directors and across the organization to coordinate unit/program/project planning and reporting processes.
  • Maintain the Institute’s internal project management platform (Asana).
  • Develop standardized reporting procedures, tools and templates.
  • Work with staff across the Institute to report on unit/program/project performance and prepare monthly, quarterly, annual and other ad-hoc reports for internal and external audiences as needed.
  • Plan and lead the Institute’s regular client/audience satisfaction surveys, prepare and publish relevant reports and work across the institute to develop and execute relevant action plans.
  • Lead the development of the Institute’s Annual Report.
  • Maintain responsibility over the Institute’s internal records, policies and procedures, including unit and program plans, reports, and other legal and administrative documents.
  • Work across the Institute to plan, schedule and coordinate in-person and virtual events.
  • Manage and update the Institute’s contacts databases, and maintain and update all subscriptions to publications and other services.
  • Supervise a small team of interns and administrative staff as needed.
  • Manage various Operations projects as assigned, and perform other relevant functions, including administrative tasks, as the Institute’s work expands and as directed by their supervisor.

Qualifications and requirements:

  • Master’s Degree in International Development, Public Policy, Public Administration, or another relevant field.
  • 8-10 years of progressively advancing experience in general operations within the nonprofit sector. Specific experience within think tanks (preferred) or with international/ large nonprofit organizations is desirable.
  • Post-graduate training and/or certification in Project Management, Change Management or other relevant discipline is an asset.
  • Experience setting up and maintaining organizational records, policies and procedures.   
  • Exceptional organizational and project management skills with strong ability to establish priorities, multitask, and work within tight timelines.
  • Cross-cultural sensitivity and experience working in multi-cultural teams and/ or within different cultural contexts is a must.
  • Superior written and verbal communication skills, including report writing and presentation skills.
  • Confident with all MS Office applications, particularly MS Excel. Specific experience with Asana is a plus. Expertise with reporting software and web-based management information systems. Additional data visualization and reporting tools is an asset.
  • Fluency in written and spoken English. Conversational level proficiency in other languages is a plus.
  • Previous supervisory experience is desirable.
  • Genuine interest in and understanding of the think tank space.

This is a full-time salaried position with benefits. Salary will be commensurate with qualifications and experience. The position is based in Washington DC with the possibility of tele-commuting (20% of the time). Candidates must be legally authorized to work in the United States.

If interested, please send a cover letter and resume to: [email protected]

The New Lines Institute celebrates and supports diversity in the workplace. The New Lines Institute does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.